Extended Service Support
ARBOR provides some optional customer services based on applications. Please refer to the table below for more details.
1.On Site Service : ARBOR on-site customer support is an optional service that is charged depending on the service level and the contract period. Single or project-basis on-site service will be provided.
2.Extended Warranty : Warranty is optional for maximum three years with additional charge
ARBORProduct/System Extended Warranty Rate
| Product | Extended Warranty Rate | ||
|---|---|---|---|
| 1 yr | 2 yrs | 3yrs | |
| SBC | Standard | Original price * 110% | |
| PPC/BOX PC/ Networking | Stanard | Original price * 108% | Original price * 120% |
3.Technical Training : Under certain circumstances, ARBOR provides technical training including hardware and software. This includes setting-up configuration and troubleshooting.
4. Analysis Service : ARBOR provides a product defect analysis service in order to inform customers of defects for better customer satisfaction. The content in DAR (Defect Analysis Report) including Product/Problem Information, Field Inspection Outcome, Suggestions/Actions, and Follow-ups.
5.Replacement Service: ARBOR provides shipment of replacement products within 24 hours of request. The replacement products will be shipped out faulty items are received.